Refund policy

Return & Refund Policy

At Luni Lamps, we want you to feel confident when shopping for lighting that complements your home. If your purchase isn't quite what you expected, we're here to make the return process as simple and straightforward as possible.

Return Eligibility

You may request a return within 60 days of receiving your order.

To be eligible for a return, the item must:

Be unused
Be in its original condition
Include all original packaging, accessories, manuals, and components

We do not charge any restocking fees.

How to Start a Return

To begin a return, please email info@lunilamps.com and include:

Your order number
The product you wish to return
A brief explanation for the return request

Our team will provide the next steps and return instructions after reviewing your request.

Return Shipping

Customers are responsible for the cost of return shipping.

For your protection, we recommend using a trackable shipping service and keeping your shipping receipt until your return has been successfully delivered. Luni Lamps cannot be responsible for packages lost during return transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact info@lunilamps.com as soon as possible. To help us resolve the issue quickly, please include your order number along with clear photos of the product, packaging, and any visible damage.

We'll review your request and provide the appropriate resolution.

Exchanges

If you would like to exchange an eligible item, simply contact info@lunilamps.com with your order number and the product you'd like to exchange.

Exchange requests are subject to product availability at the time your request is processed.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds are issued within 7 business days after the inspection has been completed. Refunds are returned to the original payment method used during checkout.

Depending on your bank or payment provider, it may take additional time before the refunded amount appears in your account.