Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, payment, and customer support. If you need additional assistance, our team is happy to help.
Do you offer free shipping?
Yes. We offer free shipping on all orders delivered within the United States.
How long does delivery take?
Orders are typically processed within 1–2 business days. After dispatch, standard shipping usually takes 3–7 business days, for an estimated total delivery time of 4–9 business days.
What is your return policy?
Eligible items may be returned within 60 days of delivery. Returned products must be unused, in their original condition, and include the original packaging and any included components. Please refer to our Return & Refund Policy for complete details.
What payment methods do you accept?
We currently accept Paypal, Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay. The available payment methods are displayed during checkout.
How long does it take to receive a refund?
After your returned item has been received and inspected, approved refunds are processed within 7 business days.
Depending on your bank or payment provider, additional time may be required before the refund appears in your account.
How can I contact customer support?
You can reach our customer support team by emailing info@lunilamps.com.
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)
Saturday – Sunday: Closed
We aim to respond to all inquiries within 12 hours during our regular business hours.
Can I cancel or change my order?
If you need to request a cancellation or change, please contact us as soon as possible at info@lunilamps.com.
Requests can only be accommodated before an order has entered processing or shipment. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.
If you haven't received your tracking details within the estimated processing time, please contact our support team for assistance.